park avenue accommodation group terms and conditions

Park Avenue Accommodation  Group

(hereinafter known as Park Avenue)

Terms and Conditions.

Cancellation Policy:

• 48 hours notice is required prior to arrival for cancellations and refunds of deposits.

• Full accommodation charges are payable if you fail to check-in (no show) and have not advised us of any cancellation or changes.

• During peak periods or special events a 7 day notice of cancellation applies or full    payment will be charged..

• Seven days notice is required for any changes or cancellations to bookings made at Apartments @ Docklands. 

• Bookings over Special Event Periods may require that a non-refundable deposit be paid, in part or in full.  This cancellation policy will be confirmed at the time of booking.

Changes to your booking details/dates.

• A minimum notice of vacating is required depending upon the length of stay, eg. If staying 1-6 nights then 48 hours notice required, 7 to 27+ nights require 7 days notice.

•  Any booking changes must be made 48 hours in advance to obtain a refund of deposits otherwise one night’s accommodation is payable.

• Changes are subject to the availability of rooms and the tariff may change.

Confirmation & Payment Policy

• Submitting a booking form constitutes the you are authorising Park Avenue to immediately deduct one nights deposit (if required) and deduct payment for Accommodation Charges, Telephone Charges (if they have not been paid via Cash, Cheque, Transfer or another Credit Card as and when due) and any damage caused during your stay.

• Bookings are not confirmed until you have received a confirmation email or fax from our reservations team

• We require a validated credit card authorisation and one night’s deposit to guarantee your booking.

• Corporate account customers paying by invoice may be charged late payment fees if their account falls into arrears.

• International direct transfers incur bank charges and these are the responsibility of the payee.  Please allow for these charges with the amount of the transfer.

Credit Card Charges

• A surcharge  applies to Accommodation Charges paid via Amex or Diners Card.  The actual surcharge rates are detailed on our Reservation Enquiry form.

Telephone Charges

• Telephone Accounts are processed monthly, this may be up to 4 weeks after your departure.
• Local calls cost up to 50 cents per call. Telephone bills will be sent out approximately 4 weeks after completion of your stay, therefore please ensure you advise our office of your forwarding address. If you require further details on telephone call charges, including our current STD and International rates, please contact our office on 9807 5777 during business hours

Check In/Check Out Time:

• Check in is available from 2pm. Early check ins are strictly subject to availability. To guarantee early check in we suggest that the apartment is booked for the night before. Many of our properties have a self check in procedure that requires a PIN number and instructions. Please ensure you have all of these details prior to check in.

• Check Out: Check out is 10am. Late check outs are strictly subject to availability and a half day late check out fee may apply.

Booking Conditions, Long Stay & Special Rates

• A two night minimum length of stay applies to properties outside the CBD.

• Weekly, Monthly and Extended Stay tariffs are only available under certain terms and conditions.

• For specific those terms, conditions and rates relating to special tariffs please refer to your Park Avenue booking enquiry email.

• If the terms and conditions are not satisfied the nightly, weekly or monthly tariff will be amended and adjusted as detailed on the booking confirmation.

• Special promotions and website offers.   Any such program, offer or promotion is subject to the specific terms, conditions and restrictions listed on the Web Sites in connection with such program, offer or promotion. We reserve the right to alter or withdraw any program, offer or promotion at any time. Each program, offer and promotion is void where prohibited by law. Please refer to and read carefully the terms, conditions and restrictions included on the Web Sites in connection with each program, offer or promotion.

Special Requests and Requirements

• Cot linen is not supplied nor changed during housekeeping
• On confirmation of booking we will confirm any requirements requested. Please be advised that charges apply for any requirements that are booked, (eg fold out beds, cots, early check ins/ late check outs, etc).  These charges will still apply regardless of whether the item is used or not. Park Avenue staff are unable to void these charges once you have confirmed your need for the item.

No Party Policy

• Our properties are located in residential areas and Park Avenue strictly enforces a ‘no party’ policy and guests will be immediately evicted without refund if found to be damaging property or causing disturbance to other guests.  

Issued 19 December 2006